Returns & Cancellations Policy

30-Day Return Window

To initiate a return, please fill out the form below. RETURNS ARE ONLY PROCESSED THROUGH THIS FORM. Returns without prior authorization will not be accepted and will be refused by our Receiving Department. Returns or exchanges cannot be processed after 30 days from the date the order was shipped.

Authorized Returns Must Be Received Within 14 Days of Approval

Please retain all original packaging, including shipping and item cartons, packaging materials, accessories, and any documentation such as owner's manuals or warranty cards. These items are required for returning merchandise. If any of these components are missing or damaged upon return, a restocking fee of 20% up to the full purchase price may apply.

Shipping Costs for Returns

Customers are responsible for both outbound and return shipping costs. Our promotional FREE SHIPPING offer applies only to retained products. Once we receive your authorized return, we will issue a refund for the product's cost only, deducting outbound shipping and handling fees. For orders under $100.00, a flat shipping rate applies, though your refund will reflect the actual shipping costs if they exceed this flat rate.

Return Shipping Insurance

We recommend using UPS or FedEx Ground for return shipments, as they allow package insurance. If we receive a damaged return, we will inform you promptly so you can file a claim with the carrier. Please keep your shipping receipt until your refund is finalized.

LTL Freight Returns

For items originally delivered by freight (LTL), returns must also be shipped by an LTL carrier, with the customer responsible for all shipping arrangements. LTL shipments must be packaged securely in a box and palletized for return, and shipping insurance is required. Please email photos of the merchandise before packaging and after palletizing, and provide tracking information or a copy of the Bill of Lading (BOL). Failure to provide photos may delay or prevent damage claim resolution if items are received in damaged condition.

Receiving and Inspection Process

After merchandise is received and inspected for any signs of use or damage, a refund will be issued using the same payment method as the original purchase. Credit card refunds will be issued to the original card, while refunds for check or money order payments will be mailed to the customer. Please allow up to 30 days for the refund to reflect on credit card statements or for refund checks to arrive.

Order Cancellations

Orders canceled post-shipment or refused at delivery will incur both outbound and return shipping fees, plus applicable restocking charges.

Custom or special order items, including custom sizes, electrical configurations, or items built to specification, are not eligible for cancellation or return.

Return Exceptions

• Items with Filters: Used filters or cartridges are non-returnable, and replacement costs will be assessed.
• Smoke Eaters/Air Cleaners: Returns incur a 25% minimum restocking fee plus any filter replacement costs.
• Bottleless Water Coolers: Returns incur a 25% minimum restocking fee plus replacement filter costs.
• Heating & Cooling Units: Returns incur a 25% minimum restocking fee plus the cost of any necessary replacement parts.
• MovinCool Portable Air Conditioners: These units are not returnable.
• Replacement Filters: Used filters are non-returnable.
• Custom-Built Items: Custom items are non-returnable.
• International Orders: Orders shipped outside of the U.S. are non-returnable.
• Clearance Items: Final sale; no returns allowed.
• Ebac Commercial Dehumidifiers: These may only be returned if:
  • The order is less than 30 days old.
  • The unit is in new and unused condition.
  • The customer pays a minimum 25% restocking fee, as well as outbound and return shipping charges.
  • The unit passes inspection; additional charges may apply if it is not in resale condition.

This policy aims to ensure a smooth and transparent return process for all customers.