Supply Chain and Shipping Delays

Due to ongoing supply chain challenges and increased shipping volumes, logistics networks nationwide are experiencing significant delays. These disruptions impact the entire supply chain, affecting suppliers, vendors, and customers. While we are actively collaborating with freight carriers and vendors to reduce lead times, certain delays remain beyond our control. We continuously monitor these conditions and strive to restore standard lead times as soon as possible. We appreciate your patience and understanding as we navigate these challenges.

Ground Shipments

Commercial Air Purifiers LLC, offers complimentary ground shipping on most orders exceeding $100.00 within the 48 contiguous United States. Orders below this threshold are subject to a $16.95 small order shipping and handling fee. Our primary carriers for ground shipments include FedEx Ground and UPS. Freight shipments are handled through UPS Freight, FedEx Freight, or other freight carriers as needed.

We endeavor to process and ship all standard orders within 24-48 hours. Certain items, including custom and made-to-order products, may require additional processing time. Upon shipment, customers will receive an email confirmation with tracking details. We also provide drop shipping to specified addresses at no extra charge.

While we make every effort to provide estimated delivery timelines, actual delivery times are subject to carrier operations and cannot be guaranteed. We do not have control over the exact time of day deliveries will occur. For assistance with delivery schedules, please contact the respective shipping carrier using the tracking or PRO number provided.

Expedited shipping options, including Next-Day and Second-Day delivery, are available for select products. Please contact our customer service team at 1-800-237-9199 for rate inquiries. For shipments to Alaska or Hawaii, please reach out to us via phone or email to obtain shipping cost estimates. Customers may also provide their own FedEx or UPS account number for shipping arrangements by entering the details in the Notes section during checkout.

Damaged Shipments

All shipments originating from our facilities are fully insured. In the event of a damaged delivery, we will promptly replace the affected product. Some damage may not be immediately visible, so it is imperative to thoroughly inspect both the external packaging and the contents upon receipt.

Customers must report any damage within two (2) business days of delivery by contacting our customer service team at 1-800-237-9199. Once notified, we will coordinate with the shipping carrier to retrieve the damaged merchandise. Items must be returned in their original packaging, including all manuals, parts, and accessories. Upon receipt of the returned product, we will either issue a replacement or process a refund.

International Shipments

For orders shipped outside of the United States, customers are responsible for all applicable customs duties, brokerage fees, and related charges. Not all products are eligible for international shipping. Please contact us before placing an order to confirm availability and obtain a shipping estimate.

Freight Shipments and Large Item Deliveries

Select large or heavy items like commercial air cleaners and purifiers are shipped via freight to ensure secure transport. These items are carefully packaged and secured to pallets for stability. Commercial Air Purifiers, LLC. covers freight shipping costs from our facility to the delivery location.

For optimal delivery conditions, we strongly recommend shipping these items to a commercial address with proper receiving capabilities, including a loading dock or forklift access. Additional fees may apply for specialized delivery services, including:

• Inside delivery
• Liftgate service
• Limited access delivery
• Scheduled delivery appointments
• Rescheduled deliveries
• Storage fees for undelivered shipments

Once a shipment has been dispatched, we will provide the PRO number and carrier details for tracking. Customers may contact the freight company directly for delivery updates and inquiries.

Truck Delivery Acceptance Guidelines

A responsible individual (age 18 or older) must be present to sign for truck-delivered shipments.

1. Inspection Upon Delivery

   • Before signing for the delivery, inspect all packages thoroughly for visible damage.
   • Do not rush the inspection process. The delivery driver should wait while you examine the shipment.
   • If the shipment appears to be in satisfactory condition, sign the Bill of Lading as proof of receipt.

2. Handling Damaged Shipments

   • If there is visible damage to the packaging or contents, clearly note “Package Damaged” on the Bill of Lading.
   • Capture photographs of the damaged shipment while it remains on the truck.
   • Request the driver to document the damage on the Bill of Lading and indicate the shipment as “Damaged and Refused.”

3. Concealed Damage

   • If the shipment appears intact but concealed damage is suspected, refuse the delivery and contact us immediately.
   • If the driver refuses to wait for an inspection, note “Subject to Inspection. Driver Refuses to Wait” on the Bill of Lading.
   • Take detailed photographs of any damage found post-delivery and report it promptly.

4. Minor Cosmetic Damage

   • If the product has minor cosmetic imperfections (e.g., small dents, scratches) that do not affect functionality, you may choose to accept the shipment while noting the damage on the Bill of Lading.
   • Photographs should be taken before and after unpacking the item for documentation.

Most freight carriers impose strict deadlines for filing damage claims, typically ranging from 48 hours to one week post-delivery. To ensure a successful claim resolution, customers should report any damage promptly to Commercial Air Purifiers, LLC.

For any additional shipping-related inquiries, please contact us at XXXXXXXX.